Refunds, Replacements and Returns Policy


Our policy lasts 10 days from date of purchase. If 10 days have passed since your purchase, unfortunately we can not offer you a refund or return.

If you are not satisfied with your purchase, you must contact us at [email protected] within 10 days of the date of purchase. You will be issued with file number that must be included in all correspondence.

If your items were damaged in transit, we require photographic evidence, and a claim will be lodged with our shipping provider.

If the items received are faulty, we will replace the items at no extra charge.

REFUNDS (if applicable)

To be eligible for a refund, you must return your items at your own expense with the file number. Items must be unused and in the same condition you received them in. Items must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. Please note that when
processing credit card refunds there can be a delay of up to 5 working days for the bank to process this.

Refunds credited will only cover the cost of the item, not any postage or handling fees charged.

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Professional Cleaning &
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9c Westech Place,
Glen Eden
New Zealand.

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